Refund and Return Policy

This Refund, Return policy is applicable to purchases made from via www.plantpartsdirect.com.au only.

For purchases made from a Plant Parts Direct:

At Plant Parts Direct we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund and Return Policy prior to you making a purchase from Plant Parts Direct, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Customer Sales Team.

About our Refund, Return & Repair Policy

This is the Refund and Return Policy of Plant Parts Direct, and applies where you make a purchase online from www.plantpartsdirect.com.au.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights under the Australian Consumer Law

Refer to Consumer Guarantees for more information.

Goods Damaged in Transit

If any goods arrive damaged, please contact our Customer Sales Team as soon as possible. Plant Parts Direct will arrange to have the damaged goods returned to a Plant Parts Direct and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds once approved will be made by Plant Parts Direct via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days.

Delivery Charges

Where Plant Parts Direct considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Plant Parts Direct will be at Plant Parts Direct cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting our Customer Sales Team.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us at Plant Parts Direct, due to their size, the fault or because they have been affixed or installed on your machine, please contact our Customer Sales Team.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact our team sales@plantpartsdirect.com.au

Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

    Acceptable quality.
    Fit for a particular purpose
    Match description
    Match the sample or demonstration model
    Express warranties will be honoured
    Spare parts and repair facilities will be available for a reasonable time after purchase
    Title to the goods
    Undisturbed possession of the goods
    No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

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