FAQ

Why won't the catalogues open?

Popups will need to be enabled to allow the catalogue to open. You will also require Adobe Flash player to be installed or you may need to update your version.


I can't find my part number in the catalogues?

Don't worry.. we are here to help. If you can't find what you are looking for in the catalogues provided, please message us and we will help you find what you are looking for.


How much is postage?

Postage is calculated once all parts have been selected and is clearly visible as part of the Check-Out process.


Will my payment be secure?

Absolutely! All payments are securely processed by CommBank. CommBank uses industry-leading encryption and fraud prevention tools, and at no time do we access or store your financial information. When your payment is complete, CommBank will send you an email confirming your payment.


How will I know if my order has been successfully placed?

You will receive confirmation by email of your order and payment. If you do not receive this email within a couple of hours please contact us.


When will my order arrive?

Most orders are shipped within 24 - 48 hours from confirmation of your order unless otherwise specified. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 1 - 3 business days (excluding weekends and holidays) from their date of shipment. Large parts may require special handling and are usually shipped via Road Freight, where delivery times may be longer. Back-ordered parts are generally delivered within 3 weeks from confirmation of your order.


Can I pick up my order?

No. We are an online company only and are not open to the public.


Is this a genuine part?

Absolutely 100% genuine! We never have nor ever will supply non-genuine parts.


Will using these parts void my warranty?

Absolutely not. We supply the exact same parts that you would receive from your authorised machinery dealer.


Why is your pricing so competitive?

We maintain a very low cost business model and work on high volume, low margin, so we are able to pass the savings on to you – a win for everyone.

ecommerce by kmo | Copyright © 2018 Plant Parts Direct. All rights reserved. | ABN - 89 623 365 257 | We are not affiliated with CNH Industrial Australia Pty Ltd or CNH Industrial America LLC in any way.